Frequently Asked Questions

We hope that most of your queries will be answered in all the relevant sections on our website. However, we've compiled a list of the questions we are sometimes asked most by customers, just in case you can't quite find the information you're looking for.


1. What payment methods do you accept?
We accept the following methods of payment: Visa, Mastercard, Delta, Maestro/Switch through our Paypal.

2. When do you charge me?
When placing an order online, we charge your card at the point of purchase. At the point of despatch you will receive an email confirming the content and method of delivery for your order.

3. How will my order be sent to me?
Your order will be dispatched by Royal Mail. At the point of despatch you will receive an email confirming the content and method of delivery for your order.


4. When can I expect to receive my delivery? Please allow 2-3 working days for delivery of your order


5. How much is postage going to cost me?
Postage is Free to UK mainland addresses.


6. I'd like to return an item for a refund, how can I do this?
Please contact us on 01267 236432 as soon as you receive your order and we will discuss the options with you.


7. I'd like to exchange an item, how can I do this?
You can send the item/s back to us for exchange. Please contact us on 01267 236432 as soon as you receive your order and we will discuss the options with you.


8. I've received the wrong item, what can I do?
Please contact us on 01267 236432 as soon as you receive your order and we will discuss the options with you.


9. I've received a faulty item, what can I do?
Please contact us on 01267 236432 as soon as you receive your order and we will discuss the options with you.


10. Are my details safe when shopping on your site?
Your personal data is never shared. If you elect to order online, we will ask you to enter your card details as part of the ordering process. These details are encrypted using a SSL secure server by Paypal before sending and are only ever stored in this encrypted format.


11. Do you attend any shows or events?
We do attend various fashion shows, events and exhibitions across the country. Please contact us for information on the next event we are taking part in.


Evans & Wilkins, 4 Hall Street, Carmarthen, SA31 1PH.
t: 01267 236432. e: Emma@evansandwilkins.co.uk

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